RapidSOS experienced a minor incident on July 23, 2026, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 23, 2026, 02:57 PM UTC
One of our upstream providers has identified an issue which is affecting the RapidSOS components flagged below. Our provider is working to remedy a fix as quickly as possible. We will provide updates here as information becomes available. Thank you for your patience, RapidSOS Engineering Team
- investigating Jul 23, 2026, 03:17 PM UTC
Investigating — Android ELS (Device‑Based Location) data delivery We are investigating a report of an elevated error rate on the Android ELS SMS data path. Our ingest endpoints are responding normally, and we are working with our upstream partners to determine the source of the reported errors. Scope: This affects only the non‑US Android ELS SMS data path (Integration › Location APIs and UNITE › Device‑Based Locations). US services are not impacted.
- resolved Jul 23, 2026, 08:11 PM UTC
The incident has been resolved.