RapidSOS experienced a major incident on September 15, 2026, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 15, 2026, 07:40 PM UTC
Our engineers identified an issue today between 12:55 pm and 15:40 pm and took immediate steps for remediation. During this window there was a Major Outage for the Transcription Component. The incident has since been resolved, all systems are fully operational, and connection stability has been restored. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team