Ragie incident

APIs and web app are unavailable

Critical Resolved View vendor source →

Ragie experienced a critical incident on December 6, 2025 affecting App and API and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2025, 11:20 PM UTC
Resolved
Dec 06, 2025, 11:30 PM UTC
Duration
10m
Detected by Pingoru
Dec 06, 2025, 11:20 PM UTC

Affected components

AppAPIBasechat

Update timeline

  1. investigating Dec 06, 2025, 11:20 PM UTC

    We are currently investigating this issue.

  2. identified Dec 06, 2025, 11:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 06, 2025, 11:23 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Dec 06, 2025, 11:30 PM UTC

    We had a misconfigured DNS entry. This incident has now been resolved.