Ragie incident

Basechat application is currently unavailable

Critical Resolved View vendor source →

Ragie experienced a critical incident on December 6, 2025 affecting Basechat, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2025, 11:26 PM UTC
Resolved
Dec 06, 2025, 11:31 PM UTC
Duration
4m
Detected by Pingoru
Dec 06, 2025, 11:26 PM UTC

Affected components

Basechat

Update timeline

  1. investigating Dec 06, 2025, 11:26 PM UTC

    We are currently investigating this issue.

  2. identified Dec 06, 2025, 11:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 06, 2025, 11:31 PM UTC

    We had a misconfigured DNS entry. This incident has now been resolved.