Rafiki experienced a minor incident on August 7, 2026, lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 07, 2026, 10:57 AM UTC
Status: Investigating Dear Valued Client, We regret to inform you that we are currently experiencing another service disruption with our partner for MTN CM, resulting in delays in transfer processing. We kindly request that you temporarily pause your traffic while we work closely with our partner to resolve the issue. We will notify you promptly once services have been fully restored. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Kind regards, Rafiki Operations Team
- monitoring Aug 07, 2026, 02:25 PM UTC
Status: Monitoring Dear Valued Client, We are glad to inform you that we are now observing normal flows to MTN in Cameroon. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team.
- resolved Aug 07, 2026, 06:38 PM UTC
Status: Resolved Dear Valued Client, We are glad to inform you that we are now observing normal flows to MTN in Cameroon. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team.