Rafiki experienced a minor incident on August 9, 2026, lasting 17h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 09, 2026, 11:01 PM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components All Telcos (Full outage)
- investigating Aug 09, 2026, 11:13 PM UTC
Status: Investigating Dear valued client, We are experiencing a downtime processing transactions to all mobile money telcos in Tanzania due to a TIPS outage. We advise that you hold traffic until this is resolved. Thank you for your continued trust and partnership. Affected components All Telcos (Full outage)
- monitoring Aug 10, 2026, 03:28 AM UTC
Status: Monitoring Hello Team, Please be informed that the service has been restored. However, Halotel remains unstable, and we are continuing to follow up. We will share an update once the services are stable. Kindly check the service now and confirm the status. Affected components Halotel (Full outage) All Telcos (Operational)
- monitoring Aug 10, 2026, 07:02 AM UTC
Status: Monitoring Disbursements previously impacting MOBILE MONEY in TANZANIA 🇹🇿 are now fully OPERATIONAL 🟢. Please resume transaction processing if you haven't already ✅ We will continue to monitor performance before marking this incident as fully resolved. Affected components All Telcos (Operational)
- investigating Aug 10, 2026, 01:03 PM UTC
Status: Investigating Affected components All Telcos (Full outage)
- monitoring Aug 10, 2026, 04:23 PM UTC
Status: Monitoring Disbursements previously impacting MOBILE MONEY in TANZANIA 🇹🇿 are now fully OPERATIONAL 🟢. Please resume transaction processing if you haven't already ✅ We will continue to monitor performance before marking this incident as fully resolved. Affected components All Telcos (Operational)
- resolved Aug 10, 2026, 04:54 PM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Partner Outage