Rafiki experienced a minor incident on August 10, 2026, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 10, 2026, 11:39 AM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components Airtel (Full outage)
- investigating Aug 10, 2026, 11:54 AM UTC
Status: Investigating Dear valued client, Kindly be informed that we're also observing a downtime processing transfers to MTN in Rwanda as well and we're following up with our partner to have this resolved. In the meantime, kindly pause traffic. Thank you. Affected components Airtel (Full outage) MTN (Full outage)
- monitoring Aug 10, 2026, 12:59 PM UTC
Status: Monitoring We're now observing successful transfers to MTN in Rwanda, you may resume traffic. Once AIRTEL has been restored, you'll be duly notified. Thank you. Affected components MTN (Operational) Airtel (Full outage)
- monitoring Aug 11, 2026, 11:15 AM UTC
Status: Monitoring Disbursements previously impacting AIRTEL in RWANDA 🇷🇼 are now fully OPERATIONAL 🟢. Please resume transaction processing if you haven't already ✅ We will continue to monitor performance before marking this incident as fully resolved. Affected components Airtel (Operational)
- resolved Aug 11, 2026, 01:28 PM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other