Rafiki experienced a minor incident on August 31, 2026, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 31, 2026, 08:10 AM UTC
Status: Investigating Dear Valued Client, We’re currently experiencing a downtime processing MPESA transfers in Kenya due to an outage with our partner. Kindly hold traffic while we work with our partner to resolve the issue. We’ll update you as soon as services are restored. Apologies for the inconvenience.
- resolved Aug 31, 2026, 09:20 AM UTC
Status: Resolved • The service has been restored with the telco (Mpesa KE) confirming uptime. • The service has been enabled and transactions are processing successfully.