Rafiki incident

Incident affecting MTN and Orange in CAMEROON 🇨🇲

Minor Resolved View vendor source →

Rafiki experienced a minor incident on October 4, 2026, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2026, 02:00 PM UTC
Resolved
Oct 06, 2026, 10:20 AM UTC
Duration
1d 20h
Detected by Pingoru
Oct 04, 2026, 02:00 PM UTC

Update timeline

  1. investigating Oct 04, 2026, 02:00 PM UTC

    Status: Investigating Transaction Performance: FULL OUTAGE Affected components MTN (Full outage)

  2. investigating Oct 04, 2026, 02:19 PM UTC

    Status: Investigating Dear valued client, We are experiencing downtime processing transactions to MTN and ORANGE in Cameroon due to partner outage. Kindly hold all Cameroon traffic while we work with our partner to resolve the issue. We’ll provide an update as soon as services are restored. We sincerely apologize for any inconvenience this downtime may have caused and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership. Affected components MTN (Full outage) All Telcos (Full outage)

  3. monitoring Oct 05, 2026, 01:58 AM UTC

    Status: Monitoring Dear Valued Client, We are pleased to inform you that MTN CM service has been restored, and transfers are processing successfully. You may resume traffic as normal. Thank you for your understanding and continued support. We sincerely appreciate your patience throughout. Affected components MTN (Operational) Orange (Full outage) All Telcos (Partial outage)

  4. resolved Oct 06, 2026, 10:20 AM UTC

    Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other