Rafiki experienced a minor incident on October 12, 2026, lasting 17h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 12, 2026, 09:52 PM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components Orange (Full outage)
- monitoring Oct 12, 2026, 10:02 PM UTC
Status: Monitoring Dear Valued Client, We are glad to inform you that we are now observing normal flows to Orange in Senegal. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing if you have not already done so. Thank you for your patience while we worked to restore the bank. Affected components Orange (Operational)
- resolved Oct 13, 2026, 02:56 PM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other