RackNerd Outage History

Started Oct 14, 2025, 01:32 PM UTC· resolved Oct 14, 2025, 01:32 PM UTC

1. resolved Oct 14, 2025, 01:32 PM UTC

   We are aware that 7950XSJ302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 14, 2025, 10:04 AM UTC· resolved Oct 14, 2025, 10:04 AM UTC

1. resolved Oct 14, 2025, 10:04 AM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ253KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that SJ253KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist. UPDATE: We are continuing to monitor SJ253KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.

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Started Oct 14, 2025, 05:27 AM UTC· resolved Oct 14, 2025, 05:27 AM UTC

1. resolved Oct 14, 2025, 05:27 AM UTC

   We are aware that 7950XSJ303.nerdvm.com is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 14, 2025, 05:06 AM UTC· resolved Oct 14, 2025, 05:06 AM UTC

1. resolved Oct 14, 2025, 05:06 AM UTC

   We are aware that DUB102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DUB102KVM. Our team is investigating this further. UPDATE: This is now fully resolved.

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Started Oct 13, 2025, 06:37 AM UTC· resolved Oct 13, 2025, 06:37 AM UTC

1. resolved Oct 13, 2025, 06:37 AM UTC

   We are aware that NYRN273KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 13, 2025, 05:49 AM UTC· resolved Oct 13, 2025, 05:49 AM UTC

1. resolved Oct 13, 2025, 05:49 AM UTC

   We are aware that SJ247KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 13, 2025, 01:37 AM UTC· resolved Oct 13, 2025, 01:37 AM UTC

1. resolved Oct 13, 2025, 01:37 AM UTC

   We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 12, 2025, 01:17 PM UTC· resolved Oct 12, 2025, 01:17 PM UTC

1. resolved Oct 12, 2025, 01:17 PM UTC

   We are aware that LAXSSD630nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 10, 2025, 01:42 PM UTC· resolved Oct 10, 2025, 01:42 PM UTC

1. resolved Oct 10, 2025, 01:42 PM UTC

   We are aware that ATLRYZEN100, ATL106KVM, ATL108KVM, ATL113KVM, ATL101KVM, ATL134KVM, ATL131KVM, ATL103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 10, 2025, 10:07 AM UTC· resolved Oct 10, 2025, 10:07 AM UTC

1. resolved Oct 10, 2025, 10:07 AM UTC

   We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 09, 2025, 06:34 PM UTC· resolved Oct 09, 2025, 06:34 PM UTC

1. resolved Oct 09, 2025, 06:34 PM UTC

   We are aware that DC03LA127KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 09, 2025, 01:30 PM UTC· resolved Oct 09, 2025, 01:30 PM UTC

1. resolved Oct 09, 2025, 01:30 PM UTC

   We are aware that DC03LA120KVM , DC03LA127KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 08, 2025, 11:14 AM UTC· resolved Oct 08, 2025, 11:14 AM UTC

1. resolved Oct 08, 2025, 11:14 AM UTC

   We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 08, 2025, 08:13 AM UTC· resolved Oct 08, 2025, 08:13 AM UTC

1. resolved Oct 08, 2025, 08:13 AM UTC

   We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 06, 2025, 12:36 AM UTC· resolved Oct 06, 2025, 12:36 AM UTC

1. resolved Oct 06, 2025, 12:36 AM UTC

   We are aware that NYRN280KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 05, 2025, 01:25 PM UTC· resolved Oct 05, 2025, 01:25 PM UTC

1. resolved Oct 05, 2025, 01:25 PM UTC

   We are aware that NYRN289KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 05, 2025, 07:07 AM UTC· resolved Oct 05, 2025, 07:07 AM UTC

1. resolved Oct 05, 2025, 07:07 AM UTC

   We are aware that "DE2000 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 04, 2025, 08:15 PM UTC· resolved Oct 04, 2025, 08:15 PM UTC

1. resolved Oct 04, 2025, 08:15 PM UTC

   We are aware that NYRN007KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 04, 2025, 05:38 AM UTC· resolved Oct 04, 2025, 05:38 AM UTC

1. resolved Oct 04, 2025, 05:38 AM UTC

   We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 03, 2025, 02:54 PM UTC· resolved Oct 03, 2025, 02:54 PM UTC

1. resolved Oct 03, 2025, 02:54 PM UTC

   We are aware that NYRN252KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 03, 2025, 02:09 AM UTC· resolved Oct 03, 2025, 02:09 AM UTC

1. resolved Oct 03, 2025, 02:09 AM UTC

   We are currently observing less-than-ideal connectivity in our US-West region, specifically impacting routes traversing Cogent in locations such as San Jose and Seattle. Customers in these regions, or whose traffic paths must pass through these areas, may experience degraded connectivity or intermittent packet loss. For context, Cogent Communications is a major global Internet Service Provider (ISP) and one of the largest Tier 1 backbone carriers. Tier 1 providers like Cogent form part of the “core” of the Internet, interconnecting with other large networks worldwide. Because so much Internet traffic ultimately depends on these backbones, an issue with a Tier 1 provider can have ripple effects — not just for RackNerd, but for many providers and external services across the Internet that rely on Cogent either directly or indirectly. Other carriers that peer with Cogent may also be affected, which broadens the scope of impact. Please also note: even if your services are not hosted in San Jose or Seattle, you may still observe intermittent connectivity issues. This is because a large portion of global Internet backbone traffic flows through the US West Coast, and certain routes are inevitably influenced by these disruptions. In short, this is a broader Internet connectivity problem rather than something specific to our infrastructure. Our upstream providers are actively engaged and working on implementing a workaround solution, while we await Cogent’s team to apply permanent fixes on their side. We will continue to provide updates here as more information becomes available. Thank you for your patience and understanding. UPDATE 7:55 PM Pacific: It appears Cogent has updated their own status page as well at https://ecogent.cogentco.com/network-status -- "Customers with traffic traversing the Cogent network backbone in the midwestern United States region may see latency, packet loss, or other issues. The Cogent NOC is currently investigating. There is no ETR at this time. The master case for this issue is HD305477725." UPDATE 9:42 PM Pacific: While Cogent’s own status page has not yet reported any change to their master case, we have observed a significant improvement in connectivity. At this time, the majority of earlier affected routes are operating normally again. We will continue to closely monitor the situation and provide further updates as needed. UPDATE 10:00 PM Pacific: Connectivity has remained mostly stable for some time now, and we are officially downgrading this incident to “Watching” status on our end. While Cogent’s own status page has not yet reflected any change, from what we have observed, the majority of routes are now resolved and operating normally. We will continue to monitor closely. Please note that while services are largely restored, there is still a possibility of intermittent issues until Cogent fully resolves the root cause. This incident will remain open in “Watching” status and will be considered officially closed once Cogent confirms resolution on their side. UPDATE: Cogent has officially updated this as resolved on their side. This incident is now going to be considered fully resolved.

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Started Oct 02, 2025, 11:25 PM UTC· resolved Oct 02, 2025, 11:25 PM UTC

1. resolved Oct 02, 2025, 11:25 PM UTC

   We are aware that SJ249KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 02, 2025, 01:13 AM UTC· resolved Oct 02, 2025, 01:13 AM UTC

1. resolved Oct 02, 2025, 01:13 AM UTC

   We are aware that 7950XNY201 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY201. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Oct 01, 2025, 05:57 PM UTC· resolved Oct 01, 2025, 05:57 PM UTC

1. resolved Oct 01, 2025, 05:57 PM UTC

   As previously communicated to affected customers via email, the following 5 nodes will undergo a scheduled maintenance window today between 11:00 AM – 3:00 PM Pacific Time: DC03LA001KVM DC03LA120KVM DC03LA121KVM DC03LA122KVM DC03LA123KVM Expected downtime per node is under 45–60 minutes. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now fully completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Oct 01, 2025, 01:51 PM UTC· resolved Oct 01, 2025, 01:51 PM UTC

1. resolved Oct 01, 2025, 01:51 PM UTC

   We are aware that DE2000 (One Shared/Reseller Hosting Server in Frankfurt) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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