RackNerd Outage History

Started Dec 20, 2025, 09:47 AM UTC· resolved Dec 20, 2025, 09:47 AM UTC

1. resolved Dec 20, 2025, 09:47 AM UTC

   We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 20, 2025, 04:17 AM UTC· resolved Dec 20, 2025, 04:17 AM UTC

1. resolved Dec 20, 2025, 04:17 AM UTC

   We are aware that ATL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 19, 2025, 09:21 PM UTC· resolved Dec 19, 2025, 09:21 PM UTC

1. resolved Dec 19, 2025, 09:21 PM UTC

   We are aware that DC03LA176KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 19, 2025, 03:32 PM UTC· resolved Dec 19, 2025, 03:32 PM UTC

1. resolved Dec 19, 2025, 03:32 PM UTC

   We are aware that DC03LA200KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 19, 2025, 01:41 PM UTC· resolved Dec 19, 2025, 01:41 PM UTC

1. resolved Dec 19, 2025, 01:41 PM UTC

   We are aware that 'NYRN305KVM' is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 19, 2025, 06:56 AM UTC· resolved Dec 19, 2025, 06:56 AM UTC

1. resolved Dec 19, 2025, 06:56 AM UTC

   We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 18, 2025, 10:24 PM UTC· resolved Dec 18, 2025, 10:24 PM UTC

1. resolved Dec 18, 2025, 10:24 PM UTC

   We are aware that 'DC03LA182KVM' is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA182KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Dec 18, 2025, 03:29 PM UTC· resolved Dec 18, 2025, 03:29 PM UTC

1. resolved Dec 18, 2025, 03:29 PM UTC

   We are aware that LAXSSD9014nerd8DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 18, 2025, 01:19 PM UTC· resolved Dec 18, 2025, 01:19 PM UTC

1. resolved Dec 18, 2025, 01:19 PM UTC

   We are aware that CHI110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.\ UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 18, 2025, 08:56 AM UTC· resolved Dec 18, 2025, 08:56 AM UTC

1. resolved Dec 18, 2025, 08:56 AM UTC

   We are aware that DC03LA182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 18, 2025, 08:34 AM UTC· resolved Dec 18, 2025, 08:34 AM UTC

1. resolved Dec 18, 2025, 08:34 AM UTC

   We are aware that SEA119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 18, 2025, 06:29 AM UTC· resolved Dec 18, 2025, 06:29 AM UTC

1. resolved Dec 18, 2025, 06:29 AM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 17, 2025, 07:49 PM UTC· resolved Dec 17, 2025, 07:49 PM UTC

1. resolved Dec 17, 2025, 07:49 PM UTC

   We are aware that DC03LA203KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 16, 2025, 05:30 PM UTC· resolved Dec 16, 2025, 05:30 PM UTC

1. resolved Dec 16, 2025, 05:30 PM UTC

   We are aware of the continued service disruptions/intermittent availability affecting the SJ196KVM host node. Our engineering team has been actively troubleshooting this issue; however, it appears that the most recent mitigation steps did not fully resolve the underlying problem. We are continuing to investigate the root cause and are now working toward a permanent resolution. This includes evaluating additional corrective actions, up to and including migrating impacted virtual machines to an alternate, stable host node if necessary to ensure long-term service reliability. We will share further updates as soon as more information becomes available or once a definitive remediation path is confirmed. We appreciate your patience while our team works to fully resolve this issue. UPDATE: This issue is still actively being worked on by the on-site datacenter team. Additional updates will be provided shortly. Thank you for your continued patience. UPDATE: Our team is actively working on transplanting the underlying storage drives to another physical, new host node. The goal of this process is to restore all affected virtual machines in a seamless manner, with services coming back online exactly as they were prior to the disruption. As part of this remediation, the workloads will also be brought up on newer, higher-performing hardware to ensure improved stability and long-term reliability. We will provide another update as soon as the drive transplant and validation process has been completed. Thank you again for your continued patience while we finalize this work. UPDATE: The transplant process has now been completed, and all affected virtual machines have been successfully brought back online. At this time, all VPS hosted on SJ196KVM are operating normally, and we are closely monitoring the environment. We are cautiously optimistic that this remediation will fully resolve the issues previously impacting SJ196KVM, as the workloads are now running on new, healthy hardware (for transparency, while the existing drives and RAID controller remain in place, all other components, including the motherboard, CPU, memory, and other hardware, have been replaced with new equipment). Initial validation checks look good, and performance and stability are within expected parameters. We will continue to monitor the node closely and will proactively address anything out of the ordinary should it arise. Thank you for your patience and understanding while we worked to fully resolve this issue.

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Started Dec 16, 2025, 01:06 AM UTC· resolved Dec 16, 2025, 01:06 AM UTC

1. resolved Dec 16, 2025, 01:06 AM UTC

   We are aware that 7950XCHI300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 15, 2025, 07:57 PM UTC· resolved Dec 15, 2025, 07:57 PM UTC

1. resolved Dec 15, 2025, 07:57 PM UTC

   We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 15, 2025, 07:25 PM UTC· resolved Dec 15, 2025, 07:25 PM UTC

1. resolved Dec 15, 2025, 07:25 PM UTC

   We are aware that SJ196KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 15, 2025, 04:09 PM UTC· resolved Dec 15, 2025, 04:09 PM UTC

1. resolved Dec 15, 2025, 04:09 PM UTC

   We are currently investigating a widespread facility outage affecting our Dublin (Ireland) location. As a result, services in this location may be unreachable. This incident is not isolated to RackNerd, and is affecting multiple tenants within the same datacenter. Our datacenter and network provider has been notified and is actively investigating the situation on their end. We are closely monitoring the issue and will provide updates as soon as more information becomes available. We understand the inconvenience this may cause and appreciate your patience while the facility works toward resolution. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. Reason for Outage (RFO): Due to an issue with Cogent, an external network outage occurred at our Dublin (Ireland) location, impacting all external connectivity, including customer servers and management access. During the incident, internal systems remained powered and the local network infrastructure stayed operational. The datacenter team was promptly mobilized, and technicians were dispatched on-site to assess the situation. Once temporary access was restored, the team identified the root cause as an outage with one of the upstream network providers (in this case, Cogent). Due to a configuration issue, traffic continued routing toward the affected provider instead of failing over as intended. The configuration was corrected, and traffic was successfully rerouted through an alternate network carrier in Dublin (Zayo). Full service was restored promptly, bringing all customer services and management access back online. Power uptime is not affected and customer servers did not need to be rebooted. We apologize for the inconvenience this disruption may have caused and appreciate your patience.

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Started Dec 14, 2025, 11:32 PM UTC· resolved Dec 14, 2025, 11:32 PM UTC

1. resolved Dec 14, 2025, 11:32 PM UTC

   We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 14, 2025, 06:22 PM UTC· resolved Dec 14, 2025, 06:22 PM UTC

1. resolved Dec 14, 2025, 06:22 PM UTC

   We are aware that SJ196KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ196KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Dec 14, 2025, 08:40 AM UTC· resolved Dec 14, 2025, 08:40 AM UTC

1. resolved Dec 14, 2025, 08:40 AM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XCHI303. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Dec 14, 2025, 05:38 AM UTC· resolved Dec 14, 2025, 05:38 AM UTC

1. resolved Dec 14, 2025, 05:38 AM UTC

   We are aware that FIBER22-R SHARED HOSTING SERVER is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 13, 2025, 09:12 AM UTC· resolved Dec 13, 2025, 09:12 AM UTC

1. resolved Dec 13, 2025, 09:12 AM UTC

   We are aware that DUB102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 13, 2025, 05:59 AM UTC· resolved Dec 13, 2025, 05:59 AM UTC

1. resolved Dec 13, 2025, 05:59 AM UTC

   We are aware that NYRN187KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 12, 2025, 06:08 PM UTC· resolved Dec 12, 2025, 06:08 PM UTC

1. resolved Dec 12, 2025, 06:08 PM UTC

   We are aware that ASH124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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