RackNerd Outage History

Started Dec 31, 2025, 04:02 PM UTC· resolved Dec 31, 2025, 04:02 PM UTC

1. resolved Dec 31, 2025, 04:02 PM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 30, 2025, 01:06 PM UTC· resolved Dec 30, 2025, 01:06 PM UTC

1. resolved Dec 30, 2025, 01:06 PM UTC

   We are aware that 7950XDAL301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 30, 2025, 08:05 AM UTC· resolved Dec 30, 2025, 08:05 AM UTC

1. resolved Dec 30, 2025, 08:05 AM UTC

   We are aware that SJ187KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

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Started Dec 30, 2025, 01:55 AM UTC· resolved Dec 30, 2025, 01:55 AM UTC

1. resolved Dec 30, 2025, 01:55 AM UTC

   We are aware that 7950XSJ302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

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Started Dec 29, 2025, 10:30 AM UTC· resolved Dec 29, 2025, 10:30 AM UTC

1. resolved Dec 29, 2025, 10:30 AM UTC

   We are aware that DC03LA199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 29, 2025, 05:26 AM UTC· resolved Dec 29, 2025, 05:26 AM UTC

1. resolved Dec 29, 2025, 05:26 AM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 28, 2025, 07:37 PM UTC· resolved Dec 28, 2025, 07:37 PM UTC

1. resolved Dec 28, 2025, 07:37 PM UTC

   We are currently investigating reports of intermittent availability affecting DE5000, one of our shared hosting servers in our Frankfurt location. Our team is actively reviewing the situation. Initial indicators suggest this may be related to abnormal traffic patterns, and we are working with our upstream providers to mitigate any potential impact. We will provide further updates as more information becomes available. -- UPDATE: Our team has identified the issue as a highly sophisticated DDoS attack targeted towards the DE5000 server. Our upstream provider is actively implementing additional ACLs and mitigation rulesets to help contain and mitigate the attack. At this time, most websites should be loading normally, however you may still notice intermittent availability while these protections are being fine-tuned. If you utilize third-party uptime monitoring or automated health checks, you may see false alerts during this period due to the elevated DDoS mitigation measures in place. Our priority is to maintain uptime and accessibility for legitimate human traffic, and we are actively working toward that goal. Please also note that cPanel access may be intermittently unavailable at this time. This is due to outbound connectivity issues to cPanel licensing servers caused by the DDoS protection rules that were activated. We are working closely with our upstream provider to resolve this as quickly as possible. We will continue to monitor the situation closely and provide further updates as more information becomes available. -- UPDATE: We are still awaiting a response from the DDoS protection provider regarding the restoration of outbound connectivity to cPanel licensing servers. The issue appears to be related to outbound port level restrictions and is not something we can directly adjust from our side, as traffic is currently being routed through the upstream scrubbing provider. For clarity, the cPanel license itself is active and valid, which can be independently verified at https://verify.cpanel.net -- This is not a licensing or renewal issue, but rather an outbound connectivity limitation caused by the DDoS mitigation rules currently in place. As of now, all websites are fully functional and online (thanks to the DDoS protection measures in place), the only thing impacted as of now is cPanel login due to the above. We will share additional updates once available. -- UPDATE: We have successfully restored outbound connectivity required for cPanel licensing, and cPanel / WHM access has now been fully resolved. Customers should be able to log into cPanel and WHM normally without any further issues. Also, all hosted websites on DE5000 are online and loading as expected. Please note that the server’s IP range remains routed through our upstream DDoS protection provider. While legitimate human traffic should continue to work normally, customers who utilize third-party uptime monitoring services or automated health checks may still observe intermittent false alerts while these mitigation measures remain in place. Our team will continue to monitor the situation closely and will work with our upstream provider to restore normal routing once the DDoS activity has fully subsided. As cPanel is now working and websites are loading fine, this incident is now being downgraded from active to a monitoring/watching status. We will continue to keep a close eye on the situation. Further updates will be shared if anything changes. -- UPDATE: This matter is now fully resolved.

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Started Dec 28, 2025, 09:52 AM UTC· resolved Dec 28, 2025, 09:52 AM UTC

1. resolved Dec 28, 2025, 09:52 AM UTC

   We are aware that LAXSSD2029nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with LAXSSD2029nerd5DC02 Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Dec 28, 2025, 05:45 AM UTC· resolved Dec 28, 2025, 05:45 AM UTC

1. resolved Dec 28, 2025, 05:45 AM UTC

   We are aware that DAL153KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 27, 2025, 01:42 PM UTC· resolved Dec 27, 2025, 01:42 PM UTC

1. resolved Dec 27, 2025, 01:42 PM UTC

   We are aware that DC03LA188KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 26, 2025, 06:27 PM UTC· resolved Dec 26, 2025, 06:27 PM UTC

1. resolved Dec 26, 2025, 06:27 PM UTC

   We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

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Started Dec 25, 2025, 06:02 PM UTC· resolved Dec 25, 2025, 06:02 PM UTC

1. resolved Dec 25, 2025, 06:02 PM UTC

   We are aware that NYRN232KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 24, 2025, 03:02 PM UTC· resolved Dec 24, 2025, 03:02 PM UTC

1. resolved Dec 24, 2025, 03:02 PM UTC

   We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 24, 2025, 02:07 PM UTC· resolved Dec 24, 2025, 02:07 PM UTC

1. resolved Dec 24, 2025, 02:07 PM UTC

   We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 23, 2025, 11:46 PM UTC· resolved Dec 23, 2025, 11:46 PM UTC

1. resolved Dec 23, 2025, 11:46 PM UTC

   We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 22, 2025, 02:13 PM UTC· resolved Dec 22, 2025, 02:13 PM UTC

1. resolved Dec 22, 2025, 02:13 PM UTC

   We are aware that DC03LA198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 22, 2025, 08:09 AM UTC· resolved Dec 22, 2025, 08:09 AM UTC

1. resolved Dec 22, 2025, 08:09 AM UTC

   We are aware that LAXSSD7003nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 21, 2025, 09:35 AM UTC· resolved Dec 21, 2025, 09:35 AM UTC

1. resolved Dec 21, 2025, 09:35 AM UTC

   We are aware that DC03LA136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 21, 2025, 07:24 AM UTC· resolved Dec 21, 2025, 07:24 AM UTC

1. resolved Dec 21, 2025, 07:24 AM UTC

   We are aware that "7950XASH100" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 21, 2025, 05:58 AM UTC· resolved Dec 21, 2025, 05:58 AM UTC

1. resolved Dec 21, 2025, 05:58 AM UTC

   We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 21, 2025, 04:36 AM UTC· resolved Dec 21, 2025, 04:36 AM UTC

1. resolved Dec 21, 2025, 04:36 AM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 21, 2025, 04:24 AM UTC· resolved Dec 21, 2025, 04:24 AM UTC

1. resolved Dec 21, 2025, 04:24 AM UTC

   We are currently investigating reports of a partial network outage affecting services in our Toronto datacenter location. Our engineering team is actively working to identify the root cause and is coordinating with our upstream providers and datacenter partners as needed. We will provide updates as more information becomes available and as progress is made toward resolution. Thank you for your patience while we work to restore full network stability. UPDATE: The issue appears to be stemming from upstream. During this time, you may experience intermittent connectivity to services hosted in our Toronto datacenter. We are continuing to coordinate closely with our upstream providers and datacenter partners to monitor the situation and ensure stability is fully restored. Further updates will be provided as more information becomes available. Thank you for your continued patience and understanding. UPDATE: Cogent has confirmed they are actively working on their edge routers serving the Toronto region. This maintenance involves applying and activating software module upgrades on the code running on these edge routers, which will ensure long-term network stability for the Toronto network, and prevent issues like this one from happening again in the future. We have been given an unofficial estimated time to resolution of approximately 30 minutes. At this time, we are already beginning to see services come back online and connectivity steadily improve. We will continue monitoring closely and will provide another update once full stability has been confirmed. Thank you for your patience while upstream maintenance is completed. UPDATE: We are continuing to closely monitor the situation. Some services appear to have connectivity restored, however we will await further communication from our upstream before considering this as fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

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Started Dec 21, 2025, 02:07 AM UTC· resolved Dec 21, 2025, 02:07 AM UTC

1. resolved Dec 21, 2025, 02:07 AM UTC

   We are aware that 7950XCHI300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XCHI300. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Dec 20, 2025, 08:43 PM UTC· resolved Dec 20, 2025, 08:43 PM UTC

1. resolved Dec 20, 2025, 08:43 PM UTC

   We are aware that NYRN300KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 20, 2025, 01:14 PM UTC· resolved Dec 20, 2025, 01:14 PM UTC

1. resolved Dec 20, 2025, 01:14 PM UTC

   We are aware that CHI127KVM, CHI121KVM, CHI107KVM, CHI159KVM, CHI139KVM is currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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