RackNerd Outage History

Started Aug 21, 2026, 09:28 AM UTC· resolved Aug 21, 2026, 09:28 AM UTC

1. resolved Aug 21, 2026, 09:28 AM UTC

   We are aware that DC03LA177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 21, 2026, 06:18 AM UTC· resolved Aug 21, 2026, 06:18 AM UTC

1. resolved Aug 21, 2026, 06:18 AM UTC

   We are aware that SEA145KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SEA145KVM. Our team is investigating this further. UPDATE: We are continuing to monitor SEA145KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE 7:51 AM PDT: The engineers are still working on the issue with SEA145KVM. We will provide additional updates once available. UPDATE 6:00 PM PDT: A resolution strategy has been identified and put into motion (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

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Started Aug 21, 2026, 02:20 AM UTC· resolved Aug 21, 2026, 02:20 AM UTC

1. resolved Aug 21, 2026, 02:20 AM UTC

   We are aware that LAXSSD881DC03 is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Our initial investigation indicates that the issue affecting LAXSSD881DC03 will require additional hardware related troubleshooting and physical intervention by the LA remote-hands team. As a result, resolution may take additional time. Please be assured that customer data remains safe. We will continue providing updates as more information becomes available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 20, 2026, 11:59 PM UTC· resolved Aug 20, 2026, 11:59 PM UTC

1. resolved Aug 20, 2026, 11:59 PM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XCHI303. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Aug 20, 2026, 11:15 AM UTC· resolved Aug 20, 2026, 11:15 AM UTC

1. resolved Aug 20, 2026, 11:15 AM UTC

   We are aware that 7950XDAL301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 20, 2026, 10:58 AM UTC· resolved Aug 20, 2026, 10:58 AM UTC

1. resolved Aug 20, 2026, 10:58 AM UTC

   We are aware that 7950XASH107 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 20, 2026, 07:07 AM UTC· resolved Aug 20, 2026, 07:07 AM UTC

1. resolved Aug 20, 2026, 07:07 AM UTC

   We are aware that DAL109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 20, 2026, 05:36 AM UTC· resolved Aug 20, 2026, 05:36 AM UTC

1. resolved Aug 20, 2026, 05:36 AM UTC

   We are aware that DC03LA194KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 20, 2026, 03:38 AM UTC· resolved Aug 20, 2026, 03:38 AM UTC

1. resolved Aug 20, 2026, 03:38 AM UTC

   We are aware that SEARYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 19, 2026, 05:06 PM UTC· resolved Aug 19, 2026, 05:06 PM UTC

1. resolved Aug 19, 2026, 05:06 PM UTC

   We are aware that DC03LA186KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 19, 2026, 05:04 PM UTC· resolved Aug 19, 2026, 05:04 PM UTC

1. resolved Aug 19, 2026, 05:04 PM UTC

   As previously communicated to affected customers via email, our Singapore datacenter location will be undergoing network maintenance. Expected impact will be less than 10 minutes. Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 19, 2026, 07:34 AM UTC· resolved Aug 19, 2026, 07:34 AM UTC

1. resolved Aug 19, 2026, 07:34 AM UTC

   We are aware that DC03LA202KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 19, 2026, 07:00 AM UTC· resolved Aug 19, 2026, 07:00 AM UTC

1. resolved Aug 19, 2026, 07:00 AM UTC

   We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 19, 2026, 06:38 AM UTC· resolved Aug 19, 2026, 06:38 AM UTC

1. resolved Aug 19, 2026, 06:38 AM UTC

   We are aware that NYRN113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 19, 2026, 02:59 AM UTC· resolved Aug 19, 2026, 02:59 AM UTC

1. resolved Aug 19, 2026, 02:59 AM UTC

   We are aware that LAXSSD7003DC03 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 18, 2026, 03:28 PM UTC· resolved Aug 18, 2026, 03:28 PM UTC

1. resolved Aug 18, 2026, 03:28 PM UTC

   We are aware that SJ156KVM, SJ122KVM, SJ111KVM, SJ273KVM, SJ175KVM, SJ196KVM, SJ110KVM, SJ177KVM, SJ108KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We have identified a failed PDU in the rack housing these servers. The PDU in the rack is now in the process of being replaced by the San Jose on-site team. UPDATE: All servers are back online with the exception of two servers: SJ110KVM and SJ156KVM UPDATE: One of the remaining servers is now back online. Only one server, SJ110KVM remains. This remaining node is actively being looked into by the onsite team. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 18, 2026, 07:11 AM UTC· resolved Aug 18, 2026, 07:11 AM UTC

1. resolved Aug 18, 2026, 07:11 AM UTC

   We are aware that SJ247KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 18, 2026, 06:17 AM UTC· resolved Aug 18, 2026, 06:17 AM UTC

1. resolved Aug 18, 2026, 06:17 AM UTC

   We are aware that NYRN112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 18, 2026, 04:57 AM UTC· resolved Aug 18, 2026, 04:57 AM UTC

1. resolved Aug 18, 2026, 04:57 AM UTC

   We are aware that DC03LA194KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 18, 2026, 04:06 AM UTC· resolved Aug 18, 2026, 04:06 AM UTC

1. resolved Aug 18, 2026, 04:06 AM UTC

   We are aware that SJ233KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ233KVM . Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that SJ233KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

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Started Aug 18, 2026, 02:43 AM UTC· resolved Aug 18, 2026, 02:43 AM UTC

1. resolved Aug 18, 2026, 02:43 AM UTC

   We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 18, 2026, 12:25 AM UTC· resolved Aug 18, 2026, 12:25 AM UTC

1. resolved Aug 18, 2026, 12:25 AM UTC

   We are aware that CHI108KVM, CHI118KVM, and CHI128KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 17, 2026, 12:14 PM UTC· resolved Aug 17, 2026, 12:14 PM UTC

1. resolved Aug 17, 2026, 12:14 PM UTC

   We are aware that NYRN301KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 17, 2026, 04:25 AM UTC· resolved Aug 17, 2026, 04:25 AM UTC

1. resolved Aug 17, 2026, 04:25 AM UTC

   We are aware that DC03LA179KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Aug 16, 2026, 07:08 PM UTC· resolved Aug 16, 2026, 07:08 PM UTC

1. resolved Aug 16, 2026, 07:08 PM UTC

   We are aware that ATL137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is still being looked into. Our efforts to reboot/remediate the server remotely were not successful. As such, this may take a bit longer as physical intervention is required by the remote hands team in Atlanta. UPDATE 1:30 AM EDT: Still being worked on. The Atlanta remote hands team has provided an estimated resolution window of 9:00 AM-12:00 PM EDT today. We will provide further updates as more information becomes available. UPDATE 12:45 PM EDT: ATL137KVM continues to experience stability issues despite the hardware-level remediation and component replacement efforts performed by the Atlanta remote hands team. Unfortunately, the replacement component did not remain stable during testing, and the issue is still persisting. Our checks have not indicated any issues with the storage drives themselves. The symptoms point to a broader server hardware issue relating to the motherboard and its connectors, and based on what we are seeing, customer data on the drives remains intact and safe. We are currently attempting to source another compatible replacement from a local vendor, which may allow service to be restored later today. In parallel, we have also started the process of shipping replacement hardware from our headquarters to the Atlanta facility. This hardware has been pre-tested, fully QA-validated, and confirmed to be compatible with the affected server. Our best-case scenario remains restoration later today if the locally sourced replacement is successful. If we need to wait for the replacement hardware being shipped from our headquarters, the estimated ETA for resolution may extend to approximately 2-3 days from here. If you do not wish to wait for the existing VPS to be restored and would prefer to start fresh on a different host node, you may open a support ticket with the subject line “ATL137KVM - VPS Recreation Request.” In the ticket, please request that your VPS service be freshly recreated on a different node. We would then create a new/fresh VPS deployment for you. We will continue to provide updates as progress is made, and we appreciate your continued patience while our team works through this. UPDATE 3:00 PM EDT: We are pleased to report that the issue affecting ATL137KVM has been resolved using compatible replacement components sourced locally. All virtual machines on the node are now back online, and the node is operating normally. Our team will continue monitoring the hardware closely to ensure continued stability. If you are still experiencing any connectivity or service-related issues, please open a support ticket so our team can investigate further.

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