Qvalent incident

Westpac DNS Not Resolving

Major Resolved View vendor source →

Qvalent experienced a major incident on January 5, 2020 affecting PayWay: General and QuickStream: General and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2020, 10:09 PM UTC
Resolved
Jan 05, 2020, 11:02 PM UTC
Duration
53m
Detected by Pingoru
Jan 05, 2020, 10:09 PM UTC

Affected components

PayWay: GeneralQuickStream: GeneraliLinkQuickSuper: GeneralPaymentsPlus: GeneralQuickStream: QuickgatewayQuickStream: REST APIQuickStream: QuickWeb and QuickConnectQuickStream: QuickVoiceInvoice Finance

Update timeline

  1. investigating Jan 05, 2020, 10:09 PM UTC

    westpac.com.au DNS is not contactable or resolving which means that Westpac Live, Corporate Online, Quickstream, QuickSuper and iLink are in accessible. Westpac are currently investigating the issue.

  2. investigating Jan 05, 2020, 10:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 05, 2020, 11:02 PM UTC

    The Westpac DNS issue has now been resolved and applications are now accessible.