Qvalent incident

Issues accessing Westpac iLink

Major Resolved View vendor source →

Qvalent experienced a major incident on January 15, 2020 affecting iLink and QuickStream: QuickBatch, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2020, 02:48 AM UTC
Resolved
Jan 15, 2020, 03:03 AM UTC
Duration
14m
Detected by Pingoru
Jan 15, 2020, 02:48 AM UTC

Affected components

iLinkQuickStream: QuickBatch

Update timeline

  1. investigating Jan 15, 2020, 02:48 AM UTC

    Please be advised that we are currently aware of issues accessing Westpac iLink. The team are currently investigating the cause of the issue. We will provide an update once we have an estimated time for resolution. We apologise for the inconvenience.

  2. identified Jan 15, 2020, 03:00 AM UTC

    Application access is being restored. A final update will be posted shortly.

  3. resolved Jan 15, 2020, 03:03 AM UTC

    The iLink application is now back online. The incident has been resolved.