Qvalent experienced a major incident on September 1, 2020 affecting PayWay: General and QuickStream: General and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
PayWay: GeneralQuickStream: GeneralQuickStream: QuickgatewayQuickStream: REST APIQuickStream: QuickWeb and QuickConnectQuickStream: QuickVoiceQuickStream: QuickBatch
Update timeline
- investigating Sep 01, 2020, 02:49 AM UTC
Please be advised that we are currently aware of issues in processing card payments through multiple Qvalent products. The team are currently investigating the cause of the issue. We will provide an update once we have an estimated time for resolution. We apologise for the inconvenience.
- resolved Sep 01, 2020, 04:40 AM UTC
The issue has now been corrected and services restored as at 13:01 today.