Qvalent incident

Issues accessing Westpac iLink and QuickSuper

Major Resolved View vendor source →

Qvalent experienced a major incident on July 12, 2021 affecting iLink and QuickSuper: General, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2021, 05:45 AM UTC
Resolved
Jul 12, 2021, 07:40 AM UTC
Duration
1h 54m
Detected by Pingoru
Jul 12, 2021, 05:45 AM UTC

Affected components

iLinkQuickSuper: General

Update timeline

  1. investigating Jul 12, 2021, 05:45 AM UTC

    Please be advised that we are currently aware of issues accessing Westpac iLink and Quicksuper. Customers may experience issues logging into these products. We will provide an update once we have an estimated time for resolution. We apologise for the inconvenience.

  2. investigating Jul 12, 2021, 05:46 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 12, 2021, 07:31 AM UTC

    The issue is now resolved. Logins are now functioning to Quicksuper and iLink.

  4. monitoring Jul 12, 2021, 07:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 12, 2021, 07:31 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 12, 2021, 07:40 AM UTC

    This incident has been resolved.