QuickBooks incident

QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks

Major Resolved View vendor source →

QuickBooks experienced a major incident on July 31, 2025 affecting United States and Canada, lasting 12h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 04:06 PM UTC
Resolved
Aug 01, 2025, 04:32 AM UTC
Duration
12h 26m
Detected by Pingoru
Jul 31, 2025, 04:06 PM UTC

Affected components

United StatesCanada

Update timeline

  1. investigating Jul 31, 2025, 04:06 PM UTC

    We are currently investigating an issue where the Intuit Account login window is not loading. This can prevent access to features like Payments and E-Invoicing. Below are steps for a possible workaround. 1. Create a new test company file. File > New Company 2. In the test file, go to Company > My Company. 3. Click Sign In and successfully log in with your Intuit account. 4. Close the test file. File > Close Company 5. Open the live (affected) company file. 6. Go to Company > My Company and attempt to sign in again.

  2. monitoring Jul 31, 2025, 08:30 PM UTC

    A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  3. resolved Aug 01, 2025, 04:32 AM UTC

    Earlier today, some users experienced issues with QuickBooks Desktop features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.