QuickBooks incident

A subset of customers are unable to access QuickBooks Online Payroll, Workforce, QuickBooks Time and QuickBooks Online

Notice Resolved View vendor source →

QuickBooks experienced a notice incident on November 12, 2025 affecting United States, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 08:19 PM UTC
Resolved
Nov 12, 2025, 08:59 PM UTC
Duration
40m
Detected by Pingoru
Nov 12, 2025, 08:19 PM UTC

Affected components

United States

Update timeline

  1. investigating Nov 12, 2025, 08:19 PM UTC

    What is happening Some customers are reporting that they are unable to access QBO, QB Time, Workforce, or QBOP. Some customers are also seeing a message, "We are currently down for maintenance." in their product. Why is this happening Root cause is still under investigation.

  2. investigating Nov 12, 2025, 08:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 12, 2025, 08:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Nov 12, 2025, 08:29 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 12, 2025, 08:39 PM UTC

    We’ve implemented a fix that is currently restoring service for most customers. Some users may still experience intermittent access issues while systems fully recover.

  6. resolved Nov 12, 2025, 08:59 PM UTC

    This incident has been resolved.