Questline experienced a major incident on December 14, 2017 affecting Questline SFTP/MFT (Managed File Transfers), lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Questline SFTP/MFT (Managed File Transfers)
Update timeline
- investigating Dec 14, 2017, 08:02 PM UTC
We are currently experiencing FTP connectivity issues that is causing our FTP service to be unavailable. We will post updates as we investigate.
- identified Dec 14, 2017, 08:49 PM UTC
We've identified the cause of the FTP service outage to be hardware related. We're currently working to remedy the problem.
- identified Dec 14, 2017, 10:30 PM UTC
We are continuing to fix the failure that caused our FTP service to go down; we estimate 2 hours until this issue is resolved. We will continue to post updates as needed.
- resolved Dec 15, 2017, 12:32 AM UTC
Connectivity has been restored to our FTP service and everything is operating normally again.