Questline incident

Engage Unavailable

Major Resolved View vendor source →

Questline experienced a major incident on July 14, 2021 affecting Engage Web Portal and Engage API and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2021, 06:15 PM UTC
Resolved
Jul 14, 2021, 08:45 PM UTC
Duration
2h 30m
Detected by Pingoru
Jul 14, 2021, 06:15 PM UTC

Affected components

Engage Web PortalEngage APIEngage Outbound EmailEngage SitesEngage Outbound SMSEngage CDN (Content Delivery Network)Engage Preference Center

Update timeline

  1. investigating Jul 14, 2021, 06:15 PM UTC

    Engage is currently unavailable. Our engineers are investigating the issue and updates will be posted here shortly.

  2. investigating Jul 14, 2021, 06:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 14, 2021, 07:42 PM UTC

    An issue has been identified and engineers are actively working to correct the issue. Updates will be posted here as they become available.

  4. monitoring Jul 14, 2021, 08:23 PM UTC

    A fix has been implemented and we are currently monitoring results.

  5. resolved Jul 14, 2021, 08:45 PM UTC

    This incident has been resolved.