Questline experienced a notice incident on January 19, 2022 affecting Engage Web Portal, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Engage Web Portal
Update timeline
- investigating Jan 19, 2022, 08:48 PM UTC
NL approval pages for some customers that use segmentation for their newsletters have been timing out, first reported at 1:25pm EST. We are actively working on a fix for this issue.
- resolved Jan 19, 2022, 09:47 PM UTC
A performance patch has been released in order to mitigate the page load timeouts for NL approvals that use segmentation in some cases. Further optimization to reduce page load timing is ongoing, but absent an ideal experience, we will be closing this incident for the time being.