Questline incident

Dispatchers are having technical difficulties

Critical Resolved View vendor source →

Questline experienced a critical incident on January 30, 2024 affecting Engage Outbound Email and Engage Outbound SMS, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 01:24 PM UTC
Resolved
Jan 30, 2024, 05:11 PM UTC
Duration
3h 47m
Detected by Pingoru
Jan 30, 2024, 01:24 PM UTC

Affected components

Engage Outbound EmailEngage Outbound SMS

Update timeline

  1. investigating Jan 30, 2024, 01:24 PM UTC

    We are currently experiencing difficulties dispatching sends at this time. We are currently investigating and will update when we know more details.

  2. investigating Jan 30, 2024, 01:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 30, 2024, 05:11 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jan 30, 2024, 05:11 PM UTC

    This incident has been resolved.