Questline incident

Engage Reporting Showing Duplicate Events

Minor Resolved View vendor source →

Questline experienced a minor incident on March 19, 2024 affecting Engage Web Portal and Questline SFTP/MFT (Managed File Transfers), lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2024, 08:22 PM UTC
Resolved
Mar 21, 2024, 11:18 PM UTC
Duration
2d 2h
Detected by Pingoru
Mar 19, 2024, 08:22 PM UTC

Affected components

Engage Web PortalQuestline SFTP/MFT (Managed File Transfers)

Update timeline

  1. identified Mar 19, 2024, 08:22 PM UTC

    We have identified an issue with reporting that is causing duplicative events to be displayed. We are working on a fix. Engage remains up and business critical systems are functioning normally.

  2. identified Mar 19, 2024, 08:22 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 21, 2024, 11:18 PM UTC

    Reporting numbers have been restored and are now functioning normally. We apologize for any inconvenience.