Questline incident

Engage Outage

Major Resolved View vendor source →

Questline experienced a major incident on March 10, 2018 affecting Engage Web Portal and Engage API and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2018, 02:57 PM UTC
Resolved
Mar 10, 2018, 03:56 PM UTC
Duration
59m
Detected by Pingoru
Mar 10, 2018, 02:57 PM UTC

Affected components

Engage Web PortalEngage APIEngage Outbound EmailEngage Sites

Update timeline

  1. investigating Mar 10, 2018, 02:57 PM UTC

    Engage and all subsystems are currently down. We are investigating this issue, and will update promptly.

  2. identified Mar 10, 2018, 03:26 PM UTC

    The issue has been identified and worked on. Currently we do not have an estimated time to resolution.

  3. resolved Mar 10, 2018, 03:56 PM UTC

    Engage ran out of storage space on a critical system. We have increased the storage size and taken measures to make sure this doesn't happen again. We apologize for the inconvenience and thank you for your patience. All systems are now functioning.