Questline incident

Engage Intermittent Errors

Major Resolved View vendor source →

Questline experienced a major incident on July 4, 2019 affecting Engage Web Portal and Engage API and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2019, 02:42 PM UTC
Resolved
Jul 04, 2019, 03:02 PM UTC
Duration
19m
Detected by Pingoru
Jul 04, 2019, 02:42 PM UTC

Affected components

Engage Web PortalEngage APIEngage Outbound EmailEngage Outbound SMSEngage Preference Center

Update timeline

  1. investigating Jul 04, 2019, 02:42 PM UTC

    Engage systems are currently experiencing intermittent errors affecting all components. We are investigating the issue.

  2. resolved Jul 04, 2019, 03:02 PM UTC

    Errors affecting various components of Engage have been resolved. All systems are now functioning properly.