Questline incident

Engage temporarily unavailable

Critical Resolved View vendor source →

Questline experienced a critical incident on November 13, 2019 affecting Engage Web Portal and Engage API and 1 more component, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2019, 06:44 PM UTC
Resolved
Nov 13, 2019, 10:56 PM UTC
Duration
4h 11m
Detected by Pingoru
Nov 13, 2019, 06:44 PM UTC

Affected components

Engage Web PortalEngage APIEngage Outbound EmailEngage SitesEngage Outbound SMSEngage Preference Center

Update timeline

  1. identified Nov 13, 2019, 06:44 PM UTC

    Engage is currently unavailable. The issue has been identified and our team is working to put a fix in place.

  2. identified Nov 13, 2019, 09:07 PM UTC

    We are continuing to work on a fix for this issue. Engage is expected to remain unavailable until approximately 5:30pm EST. We apologize for the inconvenience.

  3. resolved Nov 13, 2019, 10:56 PM UTC

    Engage functionality is now fully restored. There is a possiblity that data loss may have occurred for some actions taken in the system between 1:25 and 2:09pm EST. Please review any updates you may have made during that time carefully. We apologize for any inconvenience.