Quay incident
Support Customer Relationship Management (CRM) upgrade coming soon
Quay experienced a critical incident on September 18, 2026 affecting Support Cases, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Support Cases
Update timeline
- scheduled Sep 18, 2026, 11:57 AM UTC
Red Hat is upgrading its CRM for support case processing on September 21, 2026. A 4.5-hour maintenance outage is planned from Saturday, September 19, 2:30 AM UTC to Sunday, September 20, 7:00 AM UTC. For support during this time, email [email protected]. See upcoming updates for more information.
- in progress Sep 19, 2026, 02:30 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.