Quay experienced a major incident on September 25, 2026 affecting Partner Container Certification Workflow and Partner Acceleration Desk and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2026, 05:01 AM UTC
We are currently experiencing an outage affecting the Red Hat Partner Connect. Our teams are actively investigating the issue and working to restore full functionality as soon as possible. We apologize for any inconvenience and appreciate your patience. Updates will be provided as more information becomes available.
- investigating Sep 25, 2026, 05:02 AM UTC
We are currently investigating this issue.
- resolved Sep 25, 2026, 05:22 AM UTC
Issue has resolved Hydra has updated the certificates which caused our outage in the partner portal. we have updated the certificates configs in our application in alignment to it.
- postmortem Sep 25, 2026, 05:25 AM UTC
Hydra Server Certificates have updated the certificates overnight and this was not communicated with the Partner Certification Team. We received alerts on morning and we debugged it and found this root cause mentioned above