Qonversion incident

MRR, New subscription charts are not correct

Minor Resolved View vendor source →

Qonversion experienced a minor incident on July 8, 2025 affecting Realtime Dashboards, lasting 7d. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 06:43 PM UTC
Resolved
Jul 15, 2025, 07:16 PM UTC
Duration
7d
Detected by Pingoru
Jul 08, 2025, 06:43 PM UTC

Affected components

Realtime Dashboards

Update timeline

  1. investigating Jul 08, 2025, 06:43 PM UTC

    We are currently investigating this issue.

  2. identified Jul 09, 2025, 06:48 PM UTC

    We've found a problem where trial conversions are not being properly updated in our logs for those charts. We are working on a solution and will recalculate the affected subscription states.

  3. identified Jul 11, 2025, 10:07 PM UTC

    We have fixed the key issue affecting MRR and New Subscription charts. Fresh data is now appearing correctly. We are currently working on updating historical data to ensure full accuracy.

  4. resolved Jul 15, 2025, 07:16 PM UTC

    This incident has been resolved.