Qonversion experienced a major incident on October 20, 2025 affecting API and Realtime Dashboards, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:55 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Oct 20, 2025, 09:56 AM UTC
The issue has been identified, it is related to a global problem with AWS.
- identified Oct 20, 2025, 09:59 AM UTC
We have switched to our backup backend. There may be delays in forming analytics dashboards and sending events to webhooks and integrations.
- identified Oct 20, 2025, 10:11 AM UTC
The issue has been resolved. We are starting to return to the main backend. There may be delays in forming analytics dashboards and sending events to webhooks and integrations.
- identified Oct 20, 2025, 12:49 PM UTC
Actively processing backlog events on the main backend. We expect to complete full recovery from the outage and process all remaining data within the next hour. Analytics data and webhook/integration deliveries may still experience delays as we work through the remaining queue.
- monitoring Oct 20, 2025, 02:26 PM UTC
We’re pleased to report that all recovery work has been completed and the API is operating normally. Our data pipeline has returned to normal operation and is actively processing the backlog of accumulated events. Analytics data may still show delays until the backlog is fully processed.
- resolved Oct 20, 2025, 02:53 PM UTC
This incident has been resolved.