Qonversion incident

Issue with API

Major Resolved View vendor source →

Qonversion experienced a major incident on December 4, 2025 affecting API and User Properties, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 02:35 PM UTC
Resolved
Dec 04, 2025, 05:00 PM UTC
Duration
2h 24m
Detected by Pingoru
Dec 04, 2025, 02:35 PM UTC

Affected components

APIUser Properties

Update timeline

  1. investigating Dec 04, 2025, 02:46 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Dec 04, 2025, 02:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 04, 2025, 03:31 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 04, 2025, 03:53 PM UTC

    API functionality has been restored. The team is actively continuing to investigate the issue and is monitoring the situation.

  5. monitoring Dec 04, 2025, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 04, 2025, 05:16 PM UTC

    This incident has been resolved.