Qase had 6 outages in the last 2 years totaling 13h 28m of downtime — averaging 0.2 incidents per month.
There were 6 Qase outages since March 27, 2025 totaling 13h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
During a planned database migration, a schema change took significantly longer than expected and did not complete successfully. While the migration was in progress, the table was locked, causing requests dependent on this table to queue. As a result, the backend was temporarily unable to process incoming requests, leading to service disruption. Duration: Approximately 20m Incident resolved
Our website is currently not reachable due to an SSL handshake error. Our team is actively investigating the root cause. Please note that the Qase application, APIs, and reporters are fully operational and not affected.
This incident has been resolved.
Some customers experienced an issue where the application entered an infinite reload loop for a few minutes. The problem was quickly identified and resolved. We apologize for any inconvenience this may have caused.
We are experiencing delays in processing reports due to increased traffic and issues with our storage layer. Our team is actively investigating the issue. We appreciate your patience and will provide updates as we make progress.
We are continuing to investigate this issue.
The issue has been identified and a fix has been implemented.
All systems are operating normally. Our teams keep monitoring closely to ensure stability and performance. Thank you for your patience and understanding.
Degraded performance due to unusually increasing traffic
We are actively monitoring a significant increase in traffic and scaling our resources accordingly. Our team is implementing changes to improve processing times and restore full performance. We appreciate your patience and will provide updates as we make progress.
The resource scaling and recent changes have resulted in promising performance improvements. Our team continues to monitor the situation closely to ensure stability. We appreciate your patience and will provide further updates.
Performance has fully recovered, and all systems are operating normally. Our teams have closely monitored stability, and everything is back to normal. Thank you for your patience and understanding.