Q-CTRL experienced a critical incident on August 24, 2023 affecting Q-CTRL Home and Q-CTRL Accounts and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Q-CTRL HomeQ-CTRL AccountsQ-CTRL Black OpalQ-CTRL Boulder OpalQ-CTRL Fire OpalQ-CTRL APIQ-CTRL DocumentationQ-CTRL ID
Update timeline
- investigating Aug 24, 2023, 02:53 AM UTC
We are undergoing an outage at the moment and working to resolve the issue as soon as possible. During this time, access to Q-CTRL services will be unavailable. We apologize for any inconvenience this may cause and seek your patience. If you have any questions or concerns, please do not hesitate to reach out to [email protected]
- monitoring Aug 24, 2023, 03:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 24, 2023, 03:19 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 24, 2023, 03:53 AM UTC
This incident has been resolved.