Puzzle experienced a minor incident on August 27, 2025 affecting Puzzle service, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Puzzle service
Update timeline
- investigating Aug 26, 2025, 09:48 AM UTC
Erroneously re-creating accounts that have been removed. No transactions are impacted, impact is multiple phantom accounts.
- identified Aug 26, 2025, 10:55 AM UTC
A hook PR is being written to clean up the phantom plaid accounts. Once deployed we can start cleaning these up
- resolved Aug 27, 2025, 07:43 AM UTC
Erroneously re-creating accounts that have been removed. No transactions are impacted, impact is multiple phantom accounts.
- resolved Aug 27, 2025, 02:43 PM UTC
Erroneously re-creating accounts that have been removed. No transactions are impacted, impact is multiple phantom accounts.