Puzzle Outage History

Puzzle had 2 outages in the last 2 years — averaging 0.1 incidents per month.

There were 2 Puzzle outages since July 21, 2025. Each is summarised below — incident details, duration, and resolution information.

Minor August 27, 2025

Plaid Ingestion Incident

Affected: Puzzle service

Timeline · 4 updates

investigating Aug 26, 2025, 09:48 AM UTC

Erroneously re-creating accounts that have been removed. No transactions are impacted, impact is multiple phantom accounts.
identified Aug 26, 2025, 10:55 AM UTC

A hook PR is being written to clean up the phantom plaid accounts. Once deployed we can start cleaning these up
resolved Aug 27, 2025, 07:43 AM UTC

Erroneously re-creating accounts that have been removed. No transactions are impacted, impact is multiple phantom accounts.
resolved Aug 27, 2025, 02:43 PM UTC

Erroneously re-creating accounts that have been removed. No transactions are impacted, impact is multiple phantom accounts.

Minor July 21, 2025

Affected: Puzzle service

Timeline · 3 updates

investigating Jul 17, 2025, 09:27 AM UTC

https://www.cloudflarestatus.com/ is impacted in southeast asia
resolved Jul 20, 2025, 10:08 PM UTC

cloudflare event resolved.
resolved Jul 21, 2025, 05:08 AM UTC

cloudflare event resolved.