Pusher incident

High Latency in US2 on Channels WebSocket Client API

Notice Resolved View vendor source →

Pusher experienced a notice incident on April 4, 2024 affecting Channels WebSocket client API, lasting 15h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 07:13 PM UTC
Resolved
Apr 05, 2024, 10:22 AM UTC
Duration
15h 9m
Detected by Pingoru
Apr 04, 2024, 07:13 PM UTC

Affected components

Channels WebSocket client API

Update timeline

  1. investigating Apr 04, 2024, 07:13 PM UTC

    We are currently investigating an issue with high latency in US2 on the Channels WebSocket Client API

  2. monitoring Apr 04, 2024, 07:49 PM UTC

    A fix has been implemented and the latency issues have resolved in US2. We will monitor the systems to ensure the issue does not reoccur.

  3. identified Apr 04, 2024, 08:23 PM UTC

    Issues with US2 have returned. We are seeing issues maintaining connections.

  4. identified Apr 04, 2024, 08:52 PM UTC

    We are continuing to investigate issues with users unable to establish connections from the Websocket Client.

  5. monitoring Apr 05, 2024, 01:28 AM UTC

    A fix for this issue has been deployed and we are monitoring the system.

  6. resolved Apr 05, 2024, 10:22 AM UTC

    This incident has been resolved.