Pusher incident

High Latency in US2 on Channels WebSocket Client API

Notice Resolved View vendor source →

Pusher experienced a notice incident on April 5, 2024 affecting Channels WebSocket client API, lasting 9h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 11:18 AM UTC
Resolved
Apr 05, 2024, 08:58 PM UTC
Duration
9h 40m
Detected by Pingoru
Apr 05, 2024, 11:18 AM UTC

Affected components

Channels WebSocket client API

Update timeline

  1. investigating Apr 05, 2024, 11:18 AM UTC

    Customers are seeing high latency on the US2 cluster (WebSockets). The team is working on it.

  2. identified Apr 05, 2024, 12:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 05, 2024, 01:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 05, 2024, 02:45 PM UTC

    We are continuing to work on a fix for this issue. Impact is greatly reduced now. Customers are seeing lower latencies.

  5. monitoring Apr 05, 2024, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 05, 2024, 08:58 PM UTC

    This incident has been resolved.