Pusher experienced a minor incident on September 2, 2024 affecting Channels Dashboard and Channels Stats Integrations, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Channels DashboardChannels Stats Integrations
Update timeline
- investigating Sep 02, 2024, 11:04 AM UTC
Some customers have received incorrect warnings about account usage or observed usage statistics that appear to be incorrect. We are investigating.
- resolved Sep 02, 2024, 11:57 AM UTC
We have resolved the statistics computation issue. Connection counts should be correct again and remain accurate going forward. Daily message volume counters will still show inflated usage until the end of the day; customers that are concerned about potential throttling due to breaching daily limits can reach out to customer support to ensure access remains uninterrupted.