Pusher incident

US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API

Minor Resolved View vendor source →

Pusher experienced a minor incident on December 1, 2023 affecting Channels REST API and Channels WebSocket client API, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2023, 08:31 PM UTC
Resolved
Dec 01, 2023, 09:20 PM UTC
Duration
49m
Detected by Pingoru
Dec 01, 2023, 08:31 PM UTC

Affected components

Channels REST APIChannels WebSocket client API

Update timeline

  1. investigating Dec 01, 2023, 08:31 PM UTC

    We are currently investigating an issue in US2 where some clients may be experiencing latency issues or unable to utilize the Channels WebSocket and REST API.

  2. identified Dec 01, 2023, 08:46 PM UTC

    The team has identified the cause of the latency and are actively working to resolve the high latency issues.

  3. monitoring Dec 01, 2023, 08:53 PM UTC

    The fix has been implemented and latency has improved.

  4. resolved Dec 01, 2023, 09:20 PM UTC

    This incident has been resolved.