Pusher incident

Public EU cluster outage

Critical Resolved View vendor source →

Pusher experienced a critical incident on December 5, 2023 affecting Channels REST API and Channels WebSocket client API and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2023, 05:34 PM UTC
Resolved
Dec 05, 2023, 06:11 PM UTC
Duration
36m
Detected by Pingoru
Dec 05, 2023, 05:34 PM UTC

Affected components

Channels REST APIChannels WebSocket client APIChannels Stats IntegrationsChannels presence channelsChannels Webhooks

Update timeline

  1. investigating Dec 05, 2023, 05:34 PM UTC

    The public EU cluster is currently experiencing an outage which affects customers in this region. For customers in other regions, there is no impact. We are actively working on restoring the public EU cluster.

  2. identified Dec 05, 2023, 05:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2023, 05:47 PM UTC

    The public EU cluster has been restored and all services are now back online. We will continue to monitor the cluster health.

  4. resolved Dec 05, 2023, 06:11 PM UTC

    This incident has been resolved.