Pusher incident

Experiencing Delays in Webhook Processing for Pusher Channel

Notice Resolved View vendor source →

Pusher experienced a notice incident on May 18, 2024 affecting Channels Pusher.js CDN, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2024, 10:06 AM UTC
Resolved
May 18, 2024, 01:14 PM UTC
Duration
3h 8m
Detected by Pingoru
May 18, 2024, 10:06 AM UTC

Affected components

Channels Pusher.js CDN

Update timeline

  1. investigating May 18, 2024, 10:06 AM UTC

    Impact: We are currently experiencing delays of up to 15 minutes in processing webhooks across our EU, MT1, and US2 clusters. However, we want to assure you that despite these delays, you can still utilize our system and successfully process messages. Affected Product: Pusher Channel Action Taken: Our team is actively supervising and adjusting system modifications to address this issue. We are progressively scaling up the pod count to improve processing efficiency. Additionally, we are conducting thorough analysis of traffic patterns to better understanding. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.

  2. monitoring May 18, 2024, 01:02 PM UTC

    Recovered. Actively monitoring the system.

  3. resolved May 18, 2024, 01:14 PM UTC

    The disturbance have been resolved.