Pusher incident

Experiencing Degraded Performance in EU clusters for Pusher Channels

Notice Resolved View vendor source →

Pusher experienced a notice incident on May 20, 2024 affecting Channels Pusher.js CDN, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2024, 08:42 AM UTC
Resolved
May 20, 2024, 10:09 AM UTC
Duration
1h 26m
Detected by Pingoru
May 20, 2024, 08:42 AM UTC

Affected components

Channels Pusher.js CDN

Update timeline

  1. investigating May 20, 2024, 08:42 AM UTC

    Impact: We are currently experiencing degraded performance on our EU clusters. As a result, some users are unable to send messages, and delays may be experienced. Affected Product: Pusher Channels Current Status: Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.

  2. identified May 20, 2024, 09:01 AM UTC

    Issue identified and being fixed.

  3. monitoring May 20, 2024, 10:07 AM UTC

    Resolved. Monitoring the system.

  4. resolved May 20, 2024, 10:09 AM UTC

    This incident has been resolved.