Pusher incident

Increased latency on MT1

Minor Resolved View vendor source →

Pusher experienced a minor incident on September 16, 2024 affecting Channels REST API and Channels WebSocket client API, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 02:23 PM UTC
Resolved
Sep 16, 2024, 02:37 PM UTC
Duration
13m
Detected by Pingoru
Sep 16, 2024, 02:23 PM UTC

Affected components

Channels REST APIChannels WebSocket client API

Update timeline

  1. investigating Sep 16, 2024, 02:23 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 16, 2024, 02:37 PM UTC

    This incident has been resolved. The team saw similarities with a previous incident that affected the US2 cluster and acted swiftly to mitigate and prevent further impact. Overall the impact was very small: a few connections saw small delays receiving messages for a very short time.