Pusher experienced a major incident on October 20, 2025 affecting Channels REST API and Channels WebSocket client API and 1 more component, lasting 13h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Channels REST APIChannels WebSocket client APIChannels DashboardChannels presence channels
Update timeline
- investigating Oct 20, 2025, 05:26 PM UTC
Our cloud provider is currently experiencing an incident that's causing increased latency on Pusher Channels main cluster `mt1` . This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.
- resolved Oct 21, 2025, 07:14 AM UTC
This incident has been resolved.