Pusher incident

Intermittent errors with message delivery on cluster us2

Minor Resolved View vendor source →

Pusher experienced a minor incident on January 16, 2026 affecting Channels presence channels, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 08:48 AM UTC
Resolved
Jan 16, 2026, 12:41 PM UTC
Duration
3h 52m
Detected by Pingoru
Jan 16, 2026, 08:48 AM UTC

Affected components

Channels presence channels

Update timeline

  1. investigating Jan 16, 2026, 08:48 AM UTC

    We are currently investigating this issue.

  2. identified Jan 16, 2026, 10:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2026, 11:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2026, 12:41 PM UTC

    This incident has been resolved.