Pusher incident

Incorrect subscription changes affecting some accounts

Notice Resolved View vendor source →

Pusher experienced a notice incident on January 22, 2026 affecting Channels REST API and Channels Webhooks, lasting 19h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 04:38 PM UTC
Resolved
Jan 23, 2026, 11:58 AM UTC
Duration
19h 20m
Detected by Pingoru
Jan 22, 2026, 04:38 PM UTC

Affected components

Channels REST APIChannels Webhooks

Update timeline

  1. identified Jan 22, 2026, 04:38 PM UTC

    We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.

  2. resolved Jan 23, 2026, 11:58 AM UTC

    All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.