Purple Outage History
Purple is up right nowPingoru has recorded 12 incidents for Purple: 2 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 7 of 518 (1%) |
Incidents, newest first
Major October 20, 2026 Europe - RADIUS Issues In London 6h 54m WiFi Access (End User Captive Portal), RADIUS (WiFi Authorization & Authentication)
Started Oct 20, 2026, 06:30 AM UTC· resolved Oct 20, 2026, 01:25 PM UTC
- investigating Oct 20, 2026, 06:30 AM UTC
Dear Customers, We are currently investigating an issue on our RADIUS platform hosted in London affecting some customers in the UK/EU region. On initial investigations it appears we're seeing an outage at Google's London-based infrastructure and we've awaiting further details from their NOC team. We'll update this page as soon as possible. We apologise in advance for any inconvenience and are working hard to resolve this matter as soon as possible.
- investigating Oct 20, 2026, 08:08 AM UTC
Whilst we await further news from our team at Google Cloud as to the issue/ETA, we've implemented a fix on our side that allow RADIUS authentication to occur as normal. If you are still having issues, please ensure that your AP/controller configuration is correctly pointed at our two RADIUS hostnames, not IP's - rad1-eu.venuewifi.net and rad2-eu.venuewifi.net respectively. If you require IP's, please use 35.246.108.84 and 34.147.144.132
- monitoring Oct 20, 2026, 12:34 PM UTC
Although we haven't had anything official from Google just yet, we are seeing services recovering automatically and we are continuing to monitor before we close this case. We apologise in advance for any inconvenience.
- resolved Oct 20, 2026, 01:25 PM UTC
Having monitored the recovery and following information from the Google team, who have confirmed that they had suffered a major power outage but this has now been mitigated, we are closing this case. We'll continue to monitor to ensure the issue does not reoccur. As ever we appreciate your understanding and apologise for the inconvenience this may have caused. N.B. If you have made any changes to the RADIUS IP's previously mentioned, ensure you set these back to 35.230.139.41 and 35.246.18.82.
Critical June 10, 2026 WiFi Access Downtime 3h 16m WiFi Access (End User Captive Portal)
Started Jun 10, 2026, 05:17 PM UTC· resolved Jun 10, 2026, 08:34 PM UTC
- investigating Jun 10, 2026, 05:17 PM UTC
We are currently investigating this issue. An update will be provided shortly.
- identified Jun 10, 2026, 06:12 PM UTC
The issue has been identified and access should be restored shortly.
- monitoring Jun 10, 2026, 06:23 PM UTC
A fix been implemented and we are now monitoring for any changes.
- resolved Jun 10, 2026, 08:34 PM UTC
This incident has now been resolved.
Notice October 30, 2024 Access / Splashpages inaccessible 1h 14m WiFi Access (End User Captive Portal), WiFi Access (End User Captive Portal)
Started Oct 30, 2024, 10:30 PM UTC· resolved Oct 30, 2024, 11:45 PM UTC
- identified Oct 30, 2024, 11:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2024, 11:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2024, 11:45 PM UTC
This incident has been resolved.