Purple Outage History

Purple is up right now

Purple had 3 outages in the last 2 years totaling 4h 36m of downtime — averaging 0.1 incidents per month.

There were 3 Purple outages since July 4, 2024 totaling 4h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.purple.ai

Critical June 10, 2026

WiFi Access Downtime

Detected by Pingoru
Jun 10, 2026, 05:17 PM UTC
Resolved
Jun 10, 2026, 08:34 PM UTC
Duration
3h 16m
Affected: WiFi Access (End User Captive Portal)
Timeline · 4 updates
  1. investigating Jun 10, 2026, 05:17 PM UTC

    We are currently investigating this issue. An update will be provided shortly.

  2. identified Jun 10, 2026, 06:12 PM UTC

    The issue has been identified and access should be restored shortly.

  3. monitoring Jun 10, 2026, 06:23 PM UTC

    A fix been implemented and we are now monitoring for any changes.

  4. resolved Jun 10, 2026, 08:34 PM UTC

    This incident has now been resolved.

Read the full incident report →

Notice October 30, 2024

Access / Splashpages inaccessible

Detected by Pingoru
Oct 30, 2024, 10:30 PM UTC
Resolved
Oct 30, 2024, 11:45 PM UTC
Duration
1h 14m
Affected: WiFi Access (End User Captive Portal)WiFi Access (End User Captive Portal)
Timeline · 3 updates
  1. identified Oct 30, 2024, 11:00 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 30, 2024, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2024, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 4, 2024

EMEA - Portal outage

Detected by Pingoru
Jul 04, 2024, 03:13 PM UTC
Resolved
Jul 04, 2024, 03:18 PM UTC
Duration
4m
Affected: Management Platform
Timeline · 4 updates
  1. investigating Jul 04, 2024, 03:13 PM UTC

    We are currently investigation an outage on EMEA instance of Portal Management Platform.

  2. investigating Jul 04, 2024, 03:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 04, 2024, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 04, 2024, 03:18 PM UTC

    The incident has been resolved.

Read the full incident report →